Boosted gets tons of inquiries from drivers in parallel imported cars. Because what are they supposed to do with recalls? Find the answer right here.
This week, Viktor, who owns a parallel-imported Audi e-tron, wrote to the Boosted editorial team. He wants to know what to do in the event of a recall.
And Viktor is not alone. In just a few weeks, the Boosted editorial team has been nearly overwhelmed by the same question: what should I do if my parallel-imported car has been recalled?
There is good reason to be aware of this kind of thing, especially because parallel imports of, especially lightly used, electric cars have exploded.
The Audi e-tron is a good example here. Not because the car is at the top of the parallel imported cars, but because the German brand does not have control over the technology in the cars.
In fact, Audi has just recalled a number of e-tron models because the battery pack in the cars may be flammable.
Ignoring recalls can be fatal
Viktor has such an Audi e-tron. Or maybe he doesn't. Because even though Audi has indeed recalled the e-tron model, this is not the case for all cars.
The problematic battery pack, which comes from LG, is not in all e-tron cars. And this is where the chain can break. Or at least cause concern.
Because not all cars need to be serviced by Audi. Therefore, not all Audi owners will be notified in e-Boks. But as we also wrote to Viktor:
"If you are nervous about – or would like to know if – your Audi has been recalled, you can always contact one of Audi's workshops in Denmark. If your car has been recalled, the importer must inform you about it."
"The fact that your car is a parallel import makes no difference; if your car is part of the recall, Audi must notify you."
However, there is a catch to all this, that Audi – or for that matter any other car brand – is not allowed to contact car owners directly in connection with recalls. Instead, such matters must go through the Danish Motor Vehicle Registry and e-Boks.
If you are still in doubt, the vast majority of Danish car importers have a page dedicated to recalls. Here, you can enter the individual car's license plate and/or chassis number to see if there is anything on the car.
Some car brands call it an 'action', while others say 'recall.' Essentially, it comes down to one thing.
In the case of Audi Denmark, there is a contact form that you can fill out in this regard. If you don't just write or call the local Audi workshop.
Other car brands – such as Nissan – have a whole page in Denmark called 'recall and service update'. The principle is the same – if you are nervous, contact a brand workshop where there is a direct connection to the importer.
Recalls are definitely not something to be taken lightly. Ignoring them can be downright dangerous. Read more about it here .
