A Mercedes owner has been shocked after being presented with the price of a new battery for a Mercedes-Benz B250e.
A car owner probably got a shock when he realized how much it actually costs to replace the battery in his hybrid car, Mercedes-Benz B250e.
The warranty has long expired, so he has to pay the bill himself. And it's not small, we should say. The bill, that is.
Mercedes itself will charge no less than 350,000 kroner to replace the battery pack that has collapsed.
And this even though the car is only eight years old and has less than 100,000 kilometers on the clock.
Finnish mechanic Jesse Haapala tells this story on YouTube.
Is Mercedes hiding under crazy conditions?
When the owner contacted a brand repair shop, it was clear that the warranty did not cover any of the replacement. There was no warranty, after all. And yet.
Because Mercedes is, or rather was, actually willing to cover a replacement. However, it had to cost no more than the car's current market value.
And here there is no help to be found either. Mercedes believes that the car is currently worth a maximum of 110,000 kroner. This means that the battery is almost 3 times more expensive.
For owners of hybrid and electric cars, it is a reminder to carefully examine limitations in warranty terms.
Instead of paying for a new and original battery pack, the Mercedes owner chose to try his luck with a repair of the cells in the battery itself. It cost him 'only' 52,000 kroner.
Although it is a significantly cheaper solution, the case raises the question of why a car owner should resort to a used spare part or repairs to something that is defective, when the warranty should cover it.
The issue is not limited to Finland either. It appears that Mercedes applies similar warranty terms in other European countries, where compensation for battery pack replacement is also limited to market value.
It has not been possible to find specific information about the applicable conditions in Denmark.
If you have been rejected by Mercedes on similar grounds, we would love to hear from you. Send an email to bj@boosted.dk
This is not the first time that Finns have found nasty surprises in hybrid cars with defective battery packs. Some of them – the faults – are even current-carrying. Read more about it here .
