Never before have motorists experienced sitting in new cars with so many faults. This is shown by a new report from the consumer organization JD Power.
New cars have not been inferior for 38 years.
This is the conclusion of the consumer organization JD Power in a new survey. The report behind the survey is published every year to map motorists' satisfaction with new cars.
And it looks bad. As in really bad. For 38 years, JD Power has measured and weighed the quality of new cars in terms of faults and defects on the individual models.
So if you think your new car isn't as well screwed together as your old one, you're not entirely wrong. On average, a total of 1.95 errors were found per 100 cars were examined. The highest number of errors ever measured in the survey's 38-year history.
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Just three years ago, the number of errors was 'down' to 1.62. The mistakes drivers most often encounter in new cars are false warnings and warning sounds that are difficult to understand.
For example, the system that must warn drivers that they may have forgotten something in the back seat is a source of great frustration. Because it is far from always that there is anything or anyone in the back seat at all.
Android Auto and Apple CarPlay are also giving drivers gray hairs. Only half of Apple CarPlay users find that the system works every time. And for Samsung users relegated to Android Auto, that number is down to 42 percent.
Another survey points out that quite a few motorists will not actually buy a new car today if it is not equipped with the option to connect the phone.
Somewhat surprisingly, several motorists find that their new cars smell bad in the cabin. Or that it is at least an odor nuisance. According to JD Power, the problem is the one with the biggest increase compared to 2023.
Kia and Nissan owners are the only ones who do not report unpleasant odors. The latter can perhaps explain part of the success of having noses employed. In other words, people on the salary list whose only purpose is to sniff out the right scent in the cabin.
The other brands most often have problems with odors from the air conditioning system. That is, even if the cars are relatively new.
When we look at the individual brands, not much has changed. At least not at the heavy end of the table. Here, Chinese Volvo and Polestar as well as American Tesla and Rivian are still at the very bottom.
Polestar is the worst with 3.16 faults per 100 cars. Tesla and Rivian are just behind with 2.66 errors, while Volvo's cars have 2.4 errors. However, Audi does not do better. On the contrary, there are just as many faults in the cars from Ingolstadt.
Interestingly, last year's report from JD Power also concluded that the new cars were in very bad shape. But the trend seems to continue.
Read more exciting news from and about the world of cars right here!
Read more exciting news from and about the world of cars right here!
