A Volvo XC60 owner is now saying he lost 110,000 kroner on a brand new car while it was still at the dealer. Volvo refuses to help.
The table is captivating. Even if a new car hasn't been delivered yet. A Volvo XC60 owner learned that the hard way when he picked up his new car.
Before delivery, the car had lost 110,000 Swedish kronor, equivalent to 75,000 Danish kronor. All because Volvo in Sweden had reduced the price.
That is, on all cars other than the one they had sold and which was waiting for delivery. The disappointed owner tells Carup .
– I asked if I also got that price, but then the salesperson said I already had a good price, says the Volvo buyer.
But it gets even worse. The Volvo owner, who wishes to remain anonymous, believes he has lost a whopping 250,000 Swedish kronor (170,000 Danish kronor, ed.) by owning the car for just one month.
The old car has been sold and Volvo will not help
Volvo advertises that the XC60 has been reduced by an additional 158,000 kroner. That is, in relation to what the anonymous driver bought the car for.
Volvo in Sweden defends itself by saying that it has no general policy on how customers should be treated if the price of a car is reduced.
But the overly expensive Volvo XC60 turns out to have problems with its build quality, according to the owner. The owner believes that the car creaks and rattles as soon as the weather gets cold.
– That sounds terrible, and I'd rather cancel the purchase. But the sales manager would rather fix it. If only I could get my old car back, but they've sold it, says the probably rather disappointed owner.
The fact that new cars creak from the roof structure is something that Volvo's press department refuses to hear about.
But it's far from the first time that otherwise brand new cars have caused serious problems for their owners. In the US, for example, there is a whole law against what are colloquially called 'Monday cars' – or as they say on the other side of the Atlantic; lemon cars.
The US "Lemon Law" is a term for a series of regulations that have been adopted in several US states.
The provisions give drivers the right to cancel the purchase of both new and used cars if there are such serious defects in them that they cannot be repaired after a 'reasonable number of attempts'.
If the repairs are unsuccessful, drivers can demand that the car brand or dealer either replace the car or refund all the money. This has been the case since 1975.
