When the engine in Pernille Eriksen's Ford Focus stopped working after just four months, the dealer illegally collected her car from another workshop. Motorists should not put up with this kind of thing, warns FDM.
It ended up being something of a tug-of-war with the dealer, when the engine in Pernille Eriksen's Ford Focus stopped working after just four months.
Because the dealer ended up picking up the car at another workshop to look at the car himself. Pernille Eriksen tells this in an interview for the interest organization FDM.
At first, the dealer would not pay the bill for the damaged engine. After that he wanted anyway. But he ended up picking up the car without first getting permission. And then the trap clicked.
The other workshop handed over the car because they thought it had been agreed, explains Pernille Eriksen to FDM.
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The whole fad set off an 8-week long battle. But because the dealer ended up picking up the car himself, he also agreed to buy the car back, says FDM lawyer Uffe Foged Jespersen.
According to the organization, several cases such as Pernille Eriksen's are known, where motorists with problematic cars have been rejected by the dealer.
But as a motorist you don't have to put up with that. In the first year after a car purchase, it is always the dealer who has to prove that the fault was not on the car when it was bought.
This has been the case since 1 January 2022, when the so-called 'presumption rule' has put motorists in an even better position against stubborn car dealers. Read more about it here.
In total, Pernille Eriksen ended up getting DKK 116,500 back for the Ford, writes FDM. Here, DKK 11,000 was deducted for the kilometers she had cards in the car.
But there are also Danes who buy cars that are useless shortly after the purchase. Even if there is nothing wrong with the car.
This is how it ended for Lars M., who in 2021 paid DKK 550,000 for a car that is now useless; actually impossible to refuel in Denmark. Read more about it here .
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