FDM has notified both the Minister of Industry and Trade and the Automobile Appeals Board that the organization will no longer be a member of the board that it co-founded in 2007.
FDM is leaving the Car Appeals Board, which the organization itself helped to found in 2007. The decision marks a farewell to a system that has handled consumer complaints in connection with car purchases and repairs for many years.
In a press release , FDM states that they no longer see the current appeal board as sufficiently up-to-date.
– We have decided to withdraw from the Appeals Board for Cars. It has been a difficult decision, but we believe it is necessary to ensure a modern appeals board, says Stina Glavind, CEO of FDM.
FDM justifies the decision by saying that the appeals board has not sufficiently adapted to the challenges that consumers face today. The organization highlights, among other things, that complaints about private leasing and problems related to the electric car charging market cannot be processed under the current framework.
According to Stina Glavind, it is crucial that the appeal board is modernized in order to continue to be relevant.
– The Appeals Board has simply not kept up with the reality of consumers. Therefore, we believe that it is necessary for the board to be modernized so that it is ready to deal with future issues in the automotive field and remain relevant to consumers, she says.
FDM's decision means that the organization will leave the Automobile Appeals Board in February 2026. Until then, the association will continue to participate in the work of the board, which is run in collaboration with the Automotive Industry in DI, the Danish Automotive Industry Council and AutoBranchen Denmark.
These organizations will continue to be part of the board, which has been approved by the Ministry of Business and Industry. The remaining members have not commented on FDM's departure.
Minister of Business and Industry Morten Bodskov has been informed of the resignation. In this connection, FDM has sent the minister a proposal on how the appeal board can be restructured and made more robust and modern.
The Automobile Appeals Board was established in 2007 as a joint effort between consumer organizations and automotive industry actors.
The purpose was to ensure that consumers had one clear avenue for complaint if they experienced problems in connection with car purchases or visits to workshops. The board has since functioned as an approved complaints body with the ability to resolve cases between consumers and companies.
Although FDM is leaving the board, it will continue to exist and handle consumer complaints. However, the decision raises questions about how the future appeals board should be organized to meet developments in the automotive industry and new consumption patterns.
